Frequently asked
questions
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Data

Yes, we offer multiple tracking solutions for direct linking campaigns. Here you can find further details on how to set up tracking for direct linking campaigns: https://wecantrack.com/installation/direct-linking-campaigns/
Yes, we or you can customise your dashboard via Looker Studio / Data Studio. You can activate our Data Studio integration feature under features.
At this point we support integrations in these platforms:
  • Google Analytics
  • Google Ads
  • Microsoft Ads
  • Facebook Ads
  • TikTok Ads
  • Snapchat Ads
  • Taboola
  • Outbrain
  • Revcontent
  • MGID
  • PropellerAds
  • PopAds
  • Data Studio
  • BigQuery
  • Zapier
  • Integrately
We currently do not support conversion integration in Pinterest Ads, Quora Ads, Reddit Ads or LinkedIn Ads. Unfortunately these ad networks are dependent on personal data for attribution purposes which is why they were not integrated yet. If you are missing any integrations please let us know and we will add them to our roadmap.
Yes, we offer a CSV / Google Sheet integration feature that allows you to integrate custom data in our system. In most cases this can even be automated. We are also capable to integrate conversions that were tracked via a merchant’s Google Analytics account. If you would like to find out more about this functionality, please get in contact with us and we will lead you through the setup process.
If we do not support an affiliate network you need, please get in contact with us or fill in this form: https://wecantrack.com/integration-request/ We will then create a connection via API or Postback URL as soon as we can. If you understand how to set up Postback URLs, you can also connect it via our Custom Network Integration page: https://app.wecantrack.com/user/data-source/networks/_custom/accounts
You need to consider the cookie duration right after the installation. When old clicks from before the installation of wecantrack still convert, our system will not be able to integrate those conversions. Usually, after 3 to 4 weeks the coverage will be close to 100%.
wecantrack can only integrate conversions coming from clicks that occurred after the installation of the software. We are dependent on the click IDs in order to integrate your conversion data in Google Analytics. So please be a little patient after the installation.
Yes, wecantrack is compatible with almost every link cloaker. Simply use our WordPress plugin which will create the compliancy with your link cloaking plugin.

Account

Yes, we offer a 15 days free trial period to all our users. Within this period you can test our features (except the BigQuery and Data Studio Integration features) without any limitations. If you want to make use of our BigQuery and Data Studio integration features you will need to be a paying customer since they require custom work on our end. In case these are the only features you want to use our service for, please reach out and we will discuss if we can arrange a custom trial period for you.
Yes, we offer a free version to small affiliate publishers that do not exceed the following limitations:
  • 3 Data Sources
  • 50 Transactions
  • 2,000 Clicks
  • 8,000 Sessions
  • 3 Months Data Retention
Only our attribution and Google Analytics integration features are available for this price plan. Ad network integrations are only available starting from ‘Small Affiliate’ price plan. If you reach the limitation of the free price plan our system will stop tracking data. Then we recommend to set our billing option to autoscale or select a price plan manually.
After adjusting the currency for your account, our reports will immediately show in the selected currency but the dashboard will require up to 2 hours to adjust the data.
All your network account credentials are encrypted (AES-256) and stored in a secured database.

Features

After adjusting the currency for your account, our reports will immediately show in the selected currency but the dashboard will require up to 2 hours to adjust the data.
We report conversion statuses in our dashboard and Data Studio reports. We let you know immediately when a conversion was declined and you can trace it back to its origin (traffic source, page, campaign, etc.).
No, we don’t and never will! We are a data processor and are not allowed to use the data in any other way than for further developing our service and fixing bugs. You are the only owner of the data.
Conversion Data Coverage: In case network accounts cannot be fetched we receive notifications and investigate why that happens. If there are problems with the API connection to the network, we first try to fix those ourselves and approach the network if the problem is on their end. Conversion Attribution Coverage: In the first weeks after installation we keep a close eye on your data coverage and can send you an attribution coverage report after 3 to 5 weeks. It will show you how your conversion attribution grows daily from a low percentage up to above 90% after 30 days. Due to cookie durations, the attribution coverage will take some time to reach a satisfactory percentage.
There are multiple ways to export your data:
  • You can fetch your data via our reporting APIs
  • You can ask us to export your data and send it to you
  • You can ask us to activate an exporting functionality within the dashboard
  • You can ask for access to your BigQuery dataset and export the data via BigQuery
All your network account credentials are encrypted (AES-256) and stored in a secured database.
Our standard price plans offer a data retention of 18 month. The data retention can be increased through a custom price plan. Please reach out to us if that is something you need.
Your data is stored indefinitely within the BigQuery database. We will start removing session and click data within the database on our server once a high scope is reached, we will inform you about that. This will not affect the data within your dashboard.
Your data is stored in two separate databases, one being a protected database on our server, the other one a BigQuery database.

Pricing

Any subscription adjustment will take effect right away and the overpaid / underpaid amount will be deducted / added to the next invoice (using Stripe’s prorate functionality). This way you will always just pay for the capacity and features you want to use. In order to fully automate the price plan selection based on your actual performance we recommend to use our autoscale feature. Please note that if you are exceeding a limitation of a price plan that tracking will stop when autoscale is turned off. We recommend to carefully check that you have the right price plan selected.
wecantrack uses Stripe as a payment processor to charge customers for their monthly subscription. When you sign up for our service, you will be prompted to enter your payment information, which will be securely stored by Stripe. Each month, Stripe will automatically charge your payment method for the amount of your subscription. Stripe offers a number of features that make it easy for us to manage your subscription, including the ability to view and download your invoices, update your payment information, and cancel your subscription at any time. Stripe also offers advanced fraud detection and prevention tools to help protect your payment information and ensure that your transactions are secure. If you have any questions or concerns about your subscription or billing, please don’t hesitate to contact our customer support team. We’re always here to help and we’re committed to providing you with a seamless and hassle-free billing experience.
You can connect as many websites as you like and the number of websites will not affect the pricing.
There is no limit on how many campaigns our system can track for you and the number of your campaigns will not affect the pricing. Since our system automatically tracks all your affiliate URLs, you will not have to create any campaigns within our system, merely within the ad networks.
Yes, we offer a 15 days free trial period to all our users. Within this period you can test our features (except the BigQuery and Data Studio Integration features) without any limitations. If you want to make use of our BigQuery and Data Studio integration features you will need to be a paying customer since they require custom work on our end. In case these are the only features you want to use our service for, please reach out and we will discuss if we can arrange a custom trial period for you.
Yes, we offer a free version to small affiliate publishers that do not exceed the following limitations:
  • 3 Data Sources
  • 50 Transactions
  • 2,000 Clicks
  • 8,000 Sessions
  • 3 Months Data Retention
Only our attribution and Google Analytics integration features are available for this price plan. Ad network integrations are only available starting from ‘Small Affiliate’ price plan. If you reach the limitation of the free price plan our system will stop tracking data. Then we recommend to set our billing option to autoscale or select a price plan manually.
A session is a website visit with a timeout of 4 hours. So if 4 hours after the last interaction the same user visits the website again a new session will be registered.
One click is counted whenever someone goes through an affiliate URL on your connected website.
A transaction is a conversion (so lead or sale) that we have received from the affiliate network via API or Postback URL.
As ad networks we consider all platforms where you can set up paid ad campaigns. These include:
  • Google Ads
  • Microsoft Ads
  • Facebook Ads
  • TikTok Ads
  • Snapchat Ads
  • Taboola
  • Outbrain
  • Revcontent
  • MGID
  • PropellerAds
  • TrafficStars
  • EVADAV
  • PopAds
Advanced support is when our support service exceeds setup related topics, for example the setup of custom reports and dashboards, ad network setup controls, advice regarding paid ad campaigns and audience setups. If we spend over two hours per month on customer support for your account we may categorise it ‘advanced support’. We will of course inform you once this is the case.